Correcting Membership Dues
PSAC has a long-established system to determine the correct dues for each of its members. Every month, the union sends the government a file that lists changes, adjustments and corrections to dues amounts to be implemented by the pay system.
The Phoenix pay system has been unable to process this file since March 2016, resulting in the inaccurate collection of membership dues for the majority of our members. This has affected thousands of workers, and particularly those that have undergone significant changes like being promoted, changing positions, going on parental leave, or retiring.
For several weeks, PSAC has been reaching out to members to inform them of the upcoming changes to their paycheques. Letters are being mailed or emailed to members with details about their specific dues’ situation. PSAC has also answered thousands of online inquiries about individual membership dues cases.