This training is a must for stewards and other workplace representatives, or members who want to use their enhanced knowledge and skills to solve problems in the workplace. You will find out what the law says about grievances, greivors and their representatives; and the protections built in for those who choose to use the grievance procedure to solve problems. You will develop grievance handling and problem solving skills through “hands-on” exercises on gathering facts and resources, analyzing a problem, drafting grievance wording, building a complete file, and presenting the case to the employer. You will work with case studies based on actual grievances, and in the process, improve your knowledge of case law. GH is a prerequisite to Advanced Stewards Training (AST).